Terms of service

Terms of Service

Last Updated: September 2026

Welcome to EVAYA. These Terms of Service govern your use of the EVAYA website and the purchase of products from our store. By accessing or using our website, you agree to these terms.

1. Overview

This website is operated by EVAYA. Throughout the site, the terms "we," "us," and "our" refer to EVAYA. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Replacement Policy.

If you do not agree with these terms, please do not use our website.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

3. Products & Pricing

  • All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

  • We make every effort to display product descriptions and images accurately. However, slight variations in packaging or product appearance may occur.

  • Product availability is subject to stock availability.

4. Orders

We reserve the right to accept, reject, or cancel any order at our discretion. This may happen due to:

  • Product unavailability.

  • Pricing or technical errors.

  • Suspected fraudulent activity.

  • Incorrect shipping information.

If your order is cancelled after payment, the applicable refund will be processed to your original payment method.

5. Payments

We accept secure payments through trusted payment gateways available on our website, including UPI, debit cards, credit cards, net banking, wallets, and other supported payment methods.

EVAYA does not store your card or payment credentials.

6. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy. Delivery timelines are estimates and may vary due to courier operations, weather conditions, festivals, or other circumstances beyond our control.

7. Returns & Replacements

Returns and replacements are governed by our Return & Replacement Policy. Please review that page for eligibility, timelines, and the replacement request process.

8. Intellectual Property

All content on this website—including the EVAYA name, logo, product images, graphics, videos, designs, text, and other materials—is the property of EVAYA and is protected under applicable intellectual property laws.

No content may be copied, reproduced, or used without prior written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes.

  • Attempt to interfere with the website's security or functionality.

  • Upload or transmit malicious software or harmful code.

  • Misuse our content, trademarks, or branding.

10. Limitation of Liability

EVAYA is not liable for indirect, incidental, or consequential damages arising from the use of our website or products, to the extent permitted under applicable law.

Our liability is limited to the value of the product purchased from EVAYA.

11. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be available on this page, and continued use of the website constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Customer Support: support@evaya.in

Business Enquiries: hello@evaya.in

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)